20-Point Appraisal Program
Service Time Standards
Code of Ethics

20-Point Appraisal Program
The IADA's 20-Point Appraisal Program establishes standards that assure quality control for all customers of IADA members, and in addition furthering vehicular safety standards. In making an appraisal, every IADA member will:
1. Prepare a detailed appraisal utilizing knowledgeable and experienced personnel.
2. Give proper identification of vehicle including VIN, year, make, model, body style, and list of equipment.
3. Describe condition of vehicle.
4. List unrelated damage.
5. Provide description or picture of point of impact.
6. Stipulate accurate time allowances on all items to be repaired or replaced.
7. Consider replacement allowances only when parts cannot be economically or properly repaired.
8. Consider the use of L.K.Q. parts, where applicable, when a savings can be realized.
9. Recommend the use of recycled or after-market parts when applicable.
10. Remove overlap on related operations.
11. Identify betterment or depreciation when applicable.
12. Recommend appearance allowances when applicable.
13. Consider plastic and vinyl damage repair where practical.
14. Report related towing and storage charges.
15. Upon request, show A.C.V. and salvage figures on all vehicles considered to be Borderline or Total Loss.
16. Obtain agreement with repairer unless instructed otherwise by customer.
17. Reinspect any hidden or additional damage and document as necessary.
18. Maintain a quality control program which includes field reviews of appraisers.
19. Pursue an ongoing training program involving new design changes and repair procedures.
20. Conduct all business in a professional manner.

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Service Time Standards
IADA's standard service practices are:
* Capability to receive assignments 24 hours a day.
* Contact vehicle owner within 24 hours of assignment.
* Vehicle inspection within 48 hours.
* Status to assignee, if unable to inspect within 48 hours.
* Completed appraisal/report to assignee within 72 hours.
We can accommodate most any specialized service guidelines you may have.

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Code of Ethics
This is a pledge taken by every IADA member to ensure complete objectivity, fairness, and integrity. Each IADA member shall: * Conduct himself or herself personally and professionally as an automotive property damage appraiser in such a manner as to inspire public confidence by fair and honorable dealings;
* Approach the appraisal of damaged motor vehicles or other property without prejudice against or favoritism toward any party involved for the purpose of making fair and impartial appraisals;
* Disregard any efforts on the part of owners, repairers, insurance personnel, third party administrators, attorneys, or others to influence his or her appraisals in any way in the interest of parties involved;
* As a general practice, prepare an independent appraisal of damage;
* Uphold the integrity of the Association, and be in every way consistent with honest policy to enhance its position with the public, the insurance industry, and the automotive repair business;
* Employ only the most competent assistance available in carrying on the independent automotive damage appraisal profession; and
* At all times maintain a fiduciary relationship with clients.

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Appraisal Service of Arkansas, Inc.
200 Pulaski Street
Little Rock, Arkansas 72201
Phone (501) 372-2990
Fax (501) 372-2272